Senior Director of Operations & Community Experience - The LGBT Center

New York, NY
Full Time
Senior Manager/Supervisor

About The Center:

Established in 1983 as a result of the AIDS crisis, New York City’s Lesbian, Gay, Bisexual & Transgender Community Center (the Center)  has grown and evolved over the last four decades, creating and delivering services that empower people to lead healthy successful lives. We offer a wide range of services, both in-person and virtual, including one-on-one counseling; substance use treatment and support groups; youth drop-in space; arts and culture programming; health insurance navigation, and a front desk open seven days a week to respond to community members. To learn more about how the Center is serving the community during this time, please visit gaycenter.org.

About the Opportunity:

The Center operates from our 35,000 sq. ft. landmarked building in the heart of the West Village. We provide space to over 400 community groups each year and house a wide variety of cultural activities, in addition to a library, bookstore, outpatient treatment clinic, coffee shop, offices, and meeting and event spaces. This dynamic building draws a diverse array of visitors while also housing a full-time program-focused staff. Every year, the Center hosts thousands of activities—from our own weekly programming or annual fundraisers to performances and celebrations hosted by external individuals and organizations.

As a member of the senior leadership team, the Senior Director of Operations & Community Experience (SDOCE) will be responsible for ensuring the Center continues to be a welcoming, clean, and safe place for all staff and visitors. Emphasizing cross-functional collaboration, relationship building, and communication, the SDOCE will manage and set the strategic vision for four functional areas of approximately 25 people, including: Events, Production & Reservations; Facilities; Archives; and Information & Referral. The SDOCE will strategically partner with other members of the team and organization to deliver an outstanding visitor experience by ensuring the Center’s operational systems and policies are well codified, implemented, and communicated. Finally, the SDOCE will be a people-centered leader who understands the LGBT community, appreciates the complex identities and experiences of those entering the space, and ensures that everyone is celebrated for who they are.

Areas of Leadership:
Center People & Mission in Leadership & Strategy: Partner and collaborate with all members of the senior leadership team to inform strategic, resource-savvy decision-making related to the Center’s building operations. Create a vision for the Center’s physical spaces that includes strategies that balance operational objectives with team goals and the Center’s mission. Serve as a partner to other organizational leaders to ensure that needs related to the space are met in a timely, thoughtful, and engaging manner. Build trusting, collaborative, empathetic relationships with all of the Center’s constituents, including staff, clients, user groups, visitors, and external community partners.

  • Key Qualifications: Demonstrated experience as an organizational and/or functional leader in a mission-driven organization, including experience envisioning, developing, and leading operational strategy. High sense of responsibility and commitment to the mission of the LGBT Center. Skilled and authentic relationship builder who meets requests with thoughtful questions and a solutions mindset. Practiced in equity- and inclusivity-centered leadership that recognizes and balances diverse needs, experiences, and identities.

Manage the Team: Lead, inspire, and develop a cohesive and high-functioning team with diverse identities to effectively deliver outcomes while centering the Center’s mission. Foster strong relationships, trust, and a collegial work environment across teams. Assess and evaluate the team to sensibly structure the team for the future, maximizing individual and team strengths, and ensuring it is deliberately integrated with other areas of the organization.

  • Key Qualifications: Experience on a senior leadership team, leading a multi-tiered function. Outstanding leader of people and teams with experience building capacity on teams through coaching, mentoring, and intentional development. Experience leading through change, including implementing new systems and engaging constituents to ensure buy-in.

Maintain a Welcoming, Safe, and Accessible Environment for Staff and Visitors: Maximize people, systems, policies, and technology to ensure the building is clean, safe, and welcoming, and all staff and visitors have the tools they require. Establish and maintain clear lines of communication-related to policies and procedures among individuals, teams, and visitors.

  • Key Qualifications: Track record of successfully leading operations in high demand public spaces, such as theaters, hospitals, clinical settings, places of worship, universities, coworking spaces, or libraries. Significant understanding of and ability to respond to the diverse needs and interests of high-traffic, highly diverse community settings. Demonstrated ability to balance pragmatic policy with end-user experience. General understanding of the audio, visual, and technology needs of a large-scale community center-like environment. Experience with capital projects, especially government-funded capital projects and renovations. Outstanding communicator and writer.

Equity & Inclusion: Provide leadership, vision, and coordination to champion equity within the Operations team’s day-to-day management, and to drive and center equitable decision-making relating to operations and community experience. Incorporate the perspectives of historically oppressed communities, including BIPOC, POC, TGNC & gender expansive, in the consideration of impacts and outcomes of decision-making processes.

  • Key Qualifications: Track record of envisioning, leading, and implementing practices that demonstrably advance equity and inclusion within an organization. Leadership practice that actively centers equity and inclusivity in management and decision-making. Understanding of, and commitment to, undoing structural and institutional racism and bias and the spectrum of gender identity and bias. Consideration of the impacts and outcomes in decision-making processes and on underserved and historically oppressed communities.

Collaboration & Relationship Building: Partner with leaders of all functions at the Center, and other members of staff, to elicit feedback and build buy-in for decisions related to operations and community experience. Build trusting relationships at all levels of the organization, and with external constituents and vendors. Collaborate across functional areas to ensure systems, processes, and procedures are informed by the diverse needs of the Center’s internal and external constituencies.

  • Key Qualifications: Demonstrated ability to cultivate, grow, and manage positive, authentic, mutually beneficial relationships at all levels of an organization, across lines of difference. Outstanding interpersonal and relationship management skills, including the ability to identify and work through challenges, underscored by strong judgment and emotional intelligence. Proven collaborator, able to work with and through senior leadership teams, as well as across functions. History of giving and receiving feedback, both constructive and positive. Demonstrated self-awareness, humility, and openness to feedback.

Compensation

Salary & Benefits: $130,000-150,000. The Center offers a competitive benefits package that includes medical, dental, vision, 401k with employer contribution, voluntary life, short-term, and long-term disability insurance, paid parental, family care, and gender-affirming healthcare leave. We also offer a generous paid time off policy.

The Center’s Commitment to Equity & Inclusivity:

The Center was born of community activism in response to the AIDS epidemic, ensuring a place for LGBTQ people to access information, care, and support that they were not receiving elsewhere. We opened in 1983 to help people who had doors constantly closed in their faces, ostracized by family, friends, and shunned by the general society. Since that time, we have continually provided a wide array of services and programs to serve our community, with an intentional focus on providing support to those who are most vulnerable. We have always taken great care to be a space that responds to community need; engaging in diversity, equity and inclusion work is another outgrowth of those ongoing efforts. We recognize that in order to help LGBTQ individuals and our diverse community achieve parity in health, justice, opportunity and success outcomes, our organization must hold a strong foundation and competency in, as well as invest organizational focus on, equity and inclusion frameworks, practices and policies. This is also true in our hiring and retention of staff.

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