Senior Director of Behavioral Health at The LGBT Center

New York, NY
Full Time
Senior Manager/Supervisor
About The Center
Since its founding in 1983, The LGBT Community Center (The Center) has been a place of hope and a refuge for the LGBTQ+ community in New York. The Center is today - as it was then - a place of safety, connection, activism, and joy.

The Center is a welcoming and inclusive space that offers a comprehensive array of services, both in-person and online. Each week, approximately 6,000 people come through The Center’s doors or sign online to participate in a range of programs, with 400 different support and social groups per month, as well as numerous special events. The Center also provides safe, nonjudgmental space for people to gather without programming, in the garden, the cafe, and the Cyber Center. Among the many programs, youth can find a variety of activities in a dedicated youth-only wing, adults and youth can access career coaching and training programs to support economic advancement, and there is currently a licensed outpatient substance use clinic onsite and a licensed mental health clinic is slated to open in 2024. 

For 40+ years, The Center of New York has served as an anchor institution for the LGBTQ+ community and as a leading nonprofit organization, both in New York City and nationally. The Center provides a place to connect and engage, find camaraderie and support, and celebrate the vibrancy and growth of the LGBTQ+ community.

About the Opportunity
Continuing The Center’s 40+ year history of serving the LGBT community, the incoming Senior Director of Behavioral Health (SDBH) will have the opportunity to build upon, maintain, and drive The Center’s behavioral health programmatic offerings, including leading the forthcoming launch of our mental health clinic. Working with a team of seasoned program staff, and partnering with other members of the senior leadership team, the SDBH will examine existing offerings, and envision what else might be possible when it comes to serving our community’s behavioral health needs. Our ideal candidate will have a demonstrated track record of strategic leadership of multiple clinical programs in a community-based setting, and bring specific experience as a direct service provider of counseling services to the LGBT community.

Areas of Leadership and Key Qualifications
Programmatic and Clinical Behavioral Health Leadership: Build upon and maintain behavioral health programming and offerings at The Center, working with and through members of the program team and Center staff. Develop a comprehensive and innovative vision for the behavioral health program work at the Center, and also the nascent mental health clinic, taking a holistic approach to program work at the Center. Formulate a strategic plan for launching and scaling the mental health clinic appropriately. Collaborate with the Chief Program Officer and Clinic Directors to identify government contract funding opportunities to support the clinics' work. Lead the proposal development and submission. In partnership with Clinic Directors, maintain oversight of all contract reporting and compliance. Oversee clinical aspects, including mental health, recovery, and other behavioral health areas. Implement demonstrably effective program management strategies.
Key Qualifications:
  • Experienced strategic leader with the capacity to collaborate with executives to thoughtfully implement departmental development and organizational change 
  • Experience working with clinics, clinicians, and program staff, and comprehensive knowledge of the operational and regulatory requirements of clinical environments
  • Experience specifically working with the LGBT community in a clinical setting with a deep understanding of the community's intersecting identities and experiences, ideally as a direct service provider / licensed counselor, with highly developed cultural competence in serving the LGBT community
  • Track record of programmatic leadership, including standing up new programs, maintaining existing programs, and strategically evaluating programs
  • Demonstrated knowledge of state, city, and federal government grants and contracts

Organizational & Team Leadership & Strategy: Partner and collaborate with all members of the senior leadership team to inform strategic, resource-savvy decision-making related to the Center’s behavioral health team and programs. Build trusting, collaborative, empathetic relationships with all of the Center’s constituents. Lead, inspire, and develop a cohesive and high functioning team with diverse identities to effectively deliver outcomes while centering the Center’s mission. Foster strong relationships, trust, and a collegial work environment across teams. Assess and evaluate the team to sensibly structure the team for the future, maximizing individual and team strengths, and ensuring it is deliberately integrated with other areas of the organization.
Key Qualifications: 
  • Demonstrated experience as an organizational and/or functional leader in a mission-driven organization, including experience envisioning, developing, leading, and operationalizing programmatic strategy 
  • High sense of responsibility and commitment to the mission of the LGBT Center 
  • Skilled and authentic relationship builder who meets requests with thoughtful questions and a solutions mindset 
  • Practiced in equity- and inclusivity-centered leadership that recognizes and balances diverse needs, experiences, and identities
  • Experience on a senior leadership team, leading a multi-tiered function 
  • Outstanding leader of people and teams with experience building capacity on teams through coaching, mentoring, and intentional development 
  • Experience leading through change, including implementing new systems and engaging constituents to ensure buy-in

Equity & Inclusion: Provide leadership, vision, and coordination to champion equity within the Behavioral Health team’s day-to-day management, and to drive and center equitable decision-making relating to behavioral health programming. Incorporate the perspectives of historically oppressed communities, including BIPOC, POC, TGNC & gender expansive, in the consideration of impacts and outcomes of decision-making processes.
Key Qualifications: 
  • Track record of envisioning, leading, and implementing practices that demonstrably advance equity and inclusion within an organization 
  • Leadership practice that actively centers equity and inclusivity in management and decision-making 
  • Understanding of, and commitment to, undoing structural and institutional racism and bias and the spectrum of gender identity and bias 
  • History of thoughtful consideration of the impacts and outcomes in decision-making processes and on underserved and historically oppressed communities

Collaboration & Relationship Building: Partner with leaders of all functions at the Center, and other members of staff, to elicit feedback and build buy-in for decisions related to behavioral health programming. Build trusting relationships at all levels of the organization. Collaborate across functional areas to ensure systems, processes, and procedures are informed by the diverse needs of the Center’s internal and external constituencies.
Key Qualifications: 
  • Demonstrated ability to cultivate, grow, and manage positive, authentic, mutually beneficial relationships at all levels of an organization, across lines of difference 
  • Outstanding interpersonal and relationship management skills, including the ability to identify and work through challenges, underscored by strong judgment and emotional intelligence
  • Proven collaborator, able to work with and through senior leadership teams, as well as across functions 
  • History of giving and receiving feedback, both constructive and positive 
  • Demonstrated self-awareness, humility, and openness to feedback
Compensation, Benefits, and Location
This is an in-person position, based out of The Center in New York City. The salary range for this role is $130,000 to $150,000. The Center offers a comprehensive benefits package that includes medical, dental, vision, 401K with an employer contribution, voluntary life and LTD, employer-paid STD insurance, paid parental, family care and gender-affirming healthcare leave. The Center also offers a generous paid time off policy.
The Center was born of community activism in response to the AIDS epidemic, ensuring a place for LGBTQ+ people to access information, care, and support that they were not receiving elsewhere. We opened in 1983 to help people who had doors constantly closed in their faces, ostracized by family, friends, and shunned by the general society. Since that time, we have continually provided a wide array of services and programs to serve our community, with an intentional focus on providing support to those who are most vulnerable. We have always taken great care to be a space that responds to community need; engaging in diversity, equity and inclusion work is another outgrowth of those ongoing efforts. We recognize that in order to help LGBTQ+ individuals and our diverse community achieve parity in health, justice, opportunity, and success outcomes, our organization must hold a strong foundation and competency in, as well as invest organizational focus on, equity and inclusion frameworks, practices, and policies. This is also true in our hiring and retention of staff.
The Center is an Equal Opportunity Employer.


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